top of page
Enrollment
Training Enrollment FAQ

How will I know if I have been enrolled in the Groundwire Training Academy?

When you were enrolled in the Groundwire Training Academy, you received an eMail ad text message from your assigned trainer. That eMail included the information you need to get started with your training. If you did not receive it, please eMail gwtraining@groundwire.net to learn who is your trainer and to receive instructions to get started.

Where do I go to start my training?

Your training is hosted on Looop: https://groundwiretraining.looop.co You will use the eMail address you gave us on your application. If you do not remember your password, look below for instructions.

Groundwire Training Academy on Looop FAQ
Looop

How do I access the Groundwire Training Academy on Looop?

Your training is hosted on Looop: https://groundwiretraining.looop.co You will use the eMail address you gave us on your application. If you do not remember your password, look below for instructions.

I forgot my Looop password.

The best solution is to navigate to the login page and then click the FORGOT YOUR PASSWORD? link. https://groundwiretraining.looop.co

What is the team name?

If you accessed Looop in some way other than the link we provided, you may be asked for our team name: groundwiretraining.

Is there an app for Looop?

Yes! 

Apple App Store: https://apps.apple.com/us/app/looop-mobile/id912674820

Google App Store: https://play.google.com/store/apps/details?id=com.looop.looopapp.app&hl=en_US&gl=US&pli=1

I logged in but the screen is blank.

Most likely you logged in with an eMail address that is different from the one you gave us on your application. Please try again with that address.

If you don't remember that address, please eMail your trainer directly.

Why is Looop running so slowly for me?

There could be a number of reasons for this. Here are some troubleshooting steps:

Why won't the next lesson show up for me?

Please make sure that you have completed the entire lesson that you just submitted. Here are some things to check:

  • Have you submitted all quiz answers?

  • Have you scrolled all the way to the bottom of the page since watching the video?

  • Have you tried clicking the UP NEXT card under the video?

If you are moving from one pathway to another, it can take 5-10 minutes for the system to process your progress.

If you have waited longer than this, please contact your trainer directly for assistance.

I failed a quiz. What do I do?

If this is your first or second time taking this same quiz, you can retake it. You have 3 chances to take every quiz before your Trainer will need to reset the quiz. If you have failed it three times, please eMail your Trainer directly for assistance.

Once your Trainer resets your quiz, you will have 3 more attempts to pass the quiz before you will be unenrolled from the Groundwire Training Academy.

Where do I find the L.E.T.S. book?

You will gain access to that during the Ministry Module.

Help! I'm confused about the Intro. to Technology Pathway.

See the Technology Training FAQ.

What do I do if I cannot see the same things in Echo that Coach Earl is demonstrating in the technology videos?

See the Technology Training FAQ.

Do I need a webcam for training or coaching?

Our ministry uses a chat-based approach to connecting with people needing Jesus. We do not connect with them on the phone or over a webcam. The only time you will need a webcam is during 1 portion of your Live Training Session when you connect with your trainer on Zoom to debrief your practice chat. However, if you do not have a webcam already, you can connect to Zoom with a smartphone or tablet. If you are unable to use your smartphone or tablet for Zoom, you may connect to Zoom through a regular phone call and bypass the need for a camera.

Technology Training FAQ
Technology

If I select the Desktop/Laptop training, can I still coach from my smartphone or tablet?

Yes, you will be able to coach from your mobile device even if you choose the Desktop/Laptop module.

BUT if you think you will want to coach from your smartphone, we encourage you to take the VIDEO Technology Training for Mobile Users. What you learn there will be easier to transfer to a desktop/laptop, while what you learn in the Desktop/Laptop lessons will not completely equip you for the differences in using a mobile device.

If I select the Mobile Device training, can I still coach from my desktop or laptop computer?

Yes, you will be able to coach from your desktop/laptop computer even if you choose the Mobile Device pathway.

What do I do if I cannot see the same things in Echo that Coach Earl is demonstrating in the technology lessons/videos?

You will be able to see most things in Echo EXCEPT for the things in the INBOX. Once your chat permissions are activated in Echo, you will be able to see those things, too. Your chat permissions will be activated during your Live Training Session.

I don't know how to log in to Echo so I can follow along with these lessons.

Please see the Echo FAQ below.

I am not able to upload my picture to Echo from my mobile device.

Please see the Echo FAQ below.

Do I need a webcam for training or coaching?

Our ministry uses a chat-based approach to connecting with people needing Jesus. We do not connect with them on the phone or over a webcam. The only time you will need a webcam is during 1 portion of your Live Training Session when you connect with your trainer on Zoom to debrief your practice chat. However, if you do not have a webcam already, you can connect to Zoom with a smartphone or tablet. If you are unable to use your smartphone or tablet for Zoom, you may connect to Zoom through a regular phone call and bypass the need for a camera.

Echo Global FAQ
Echo

I never got account information for Echo (username or password).

You can access Echo here: https://groundwire.echoglobal.org/

Your username is the eMail address you provided us on your application. 

If you don't know your password, please click the FORGOT PASSWORD? link on the login screen.

How do I log in to Echo?

You can access Echo here: https://groundwire.echoglobal.org/

You will use the eMail you provided us on your application. 

If you don't know your password, please click the FORGOT PASSWORD? link on the login screen.

 

Is there an Echo app that I can use with my mobile device?

Yes! 

Apple App Store: https://apps.apple.com/us/app/echo-global/id1102415664

Google App Store: https://play.google.com/store/apps/details?id=mobile.echoglobal.org.echo&hl=en_US&gl=US

I cannot find a compatible app to use with my (newer) Android phone.

This is a new issue as of March 2023. Echo is working on updating their app. In the meantime, here is our plan:

  • Please contact your trainer directly and ask them to enroll you in the Ministry Module.

  • Once you have completed the Ministry Module, please check to see if the Echo app has been updated. If not, we would encourage you to either:

    • Use the Google Chrome web browser on your phone to access Echo (https://groundwire.echoglobal.org/). This will allow you to complete the Technology Training via the Mobile Device pathway.

    • OR you can enroll in the Desktop/Laptop training module. For most people, once they know how to use Echo on any platform, the skills transfer relatively seamlessly to another device.

What is the tenant/team name in the Echo app?

Groundwire

I forgot my password OR Echo is not accepting my password.

We suggest doing 3 things on the login screen:

  1. Click the REMEMBER ME box.

  2. Make sure you are using the eMail address you gave us when you applied to become a coach.

  3. Click the FORGOT PASSWORD? link. This will send you an eMail with password reset instructions.

I don't see any training in Echo. Where do I find it?

All of your training is hosted on Looop. For help with that, please see the Looop FAQ above.

I am not able to upload my picture to Echo from my mobile device.

Unfortunately, this is a known bug in the mobile functioning of the site. Please eMail your picture to your Trainer and ask them to upload it for you. They are happy to serve you in this way!

What do I do if I cannot see the same things in Echo that Coach Earl is demonstrating in the technology videos?

You will be able to see most things in Echo EXCEPT for the things in the INBOX and the number of coaches active (at the top of the Conversation Pane, next to the pictures of coaches). Once your chat permissions are activated in Echo, you will be able to see those things, too. Your chat permissions will be temporarily activated during your Training Sessions and permanently activated once you graduate from the Groundwire Training Academy.

Why can't I see the funnel or other icons in my Inbox?

You will be able to see most things in Echo EXCEPT for the things in the INBOX and the number of coaches active (at the top of the Conversation Pane, next to the pictures of coaches). Once your chat permissions are activated in Echo, you will be able to see those things, too. Your chat permissions will be temporarily activated during your Training Sessions and permanently activated once you graduate from the Groundwire Training Academy.

Why does it show ZERO Team Members in the top left corner of the Conversation Pane?

That sometimes happens. Please try refreshing your browser tab (CTRL R for Windows users; command R FOR MAC USERS). If that does not resolve it, don't fret! You can still see who is online by clicking on the 0 Team Members.

Do I need a webcam for training or coaching?

Our ministry uses a chat-based approach to connecting with people needing Jesus. We do not connect with them on the phone or over a webcam. The only time you will need a webcam is during 1 portion of your Live Training Session when you connect with your trainer on Zoom to debrief your practice chat. However, if you do not have a webcam already, you can connect to Zoom with a smartphone or tablet. If you are unable to use your smartphone or tablet for Zoom, you may connect to Zoom through a regular phone call and bypass the need for a camera.

bottom of page