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Enrollment
Training Enrollment FAQ

How will I know if I have been enrolled in the Groundwire Training Academy?

When you were enrolled in the Groundwire Training Academy, you received an eMail ad text message from your assigned trainer. That eMail included the information you need to get started with your training. If you did not receive it, please eMail gwtraining@groundwire.net to learn who is your trainer and to receive instructions to get started.

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Where do I go to start my training?

Your training is hosted on Looop: https://groundwiretraining.looop.co You will use the eMail address you gave us on your application. If you do not remember your password, look below for instructions.

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Groundwire Training Academy on Looop FAQ
Looop

How do I access the Groundwire Training Academy on Looop?

Your training is hosted on Looop: https://groundwiretraining.looop.co You will use the eMail address you gave us on your application. If you do not remember your password, look below for instructions.

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I forgot my Looop password.

The best solution is to navigate to the login page and then click the FORGOT YOUR PASSWORD? link. https://groundwiretraining.looop.co

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What is the team name?

If you accessed Looop in some way other than the link we provided, you may be asked for our team name: groundwiretraining.

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Is there an app for Looop?

Yes! 

Apple App Store: https://apps.apple.com/us/app/looop-mobile/id912674820

Google App Store: https://play.google.com/store/apps/details?id=com.looop.looopapp.app&hl=en_US&gl=US&pli=1

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I logged in but the screen is blank.

Most likely you logged in with an eMail address that is different from the one you gave us on your application. Please try again with that address.

If you don't remember that address, please eMail your trainer directly.

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Why is Looop running so slowly for me?

There could be a number of reasons for this. Here are some troubleshooting steps:

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Why won't the next lesson show up for me?

Please make sure that you have completed the entire lesson that you just submitted. Here are some things to check:

  • Have you submitted all quiz answers?

  • Have you scrolled all the way to the bottom of the page since watching the video?

  • Have you tried clicking the UP NEXT card under the video?

If you are moving from one pathway to another, it can take 5-10 minutes for the system to process your progress.

If you have waited longer than this, please contact your trainer directly for assistance.

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I failed a quiz. What do I do?

If this is your first or second time taking this same quiz, you can retake it. You have 3 chances to take every quiz before your Trainer will need to reset the quiz. If you have failed it three times, please eMail your Trainer directly for assistance.

Once your Trainer resets your quiz, you will have 3 more attempts to pass the quiz before you will be unenrolled from the Groundwire Training Academy.

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Where do I find the L.E.T.S. book?

You will gain access to that during the Ministry Module.

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Help! I'm confused about the Intro. to Technology Pathway.

See the Technology Training FAQ.

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What do I do if I cannot see the same things in Echo that Coach Earl is demonstrating in the technology videos?

See the Technology Training FAQ.

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Do I need a webcam for training or coaching?

Our ministry uses a chat-based approach to connecting with people needing Jesus. We do not connect with them on the phone or over a webcam. The only time you will need a webcam is during 1 portion of your Live Training Session when you connect with your trainer on Zoom to debrief your practice chat. However, if you do not have a webcam already, you can connect to Zoom with a smartphone or tablet. If you are unable to use your smartphone or tablet for Zoom, you may connect to Zoom through a regular phone call and bypass the need for a camera.

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Technology Training FAQ
Technology

Help! I'm confused about the Intro. to Technology Pathway.

This Pathway introduces you to the options you have for your Technology training. Here is a summary:

In order to best equip you, we have three options from which you can select:

  • VIRTUAL Technology Training for Desktop-Laptop Users - This will be a 2-hour Zoom session with one of our Trainers. In this session, you will learn how to use Echo, our chat platform, in an interactive fashion in real time. This training is only open to trainees who will be using a desktop or laptop computer to coach.

  • VIDEO Technology Training for Desktop/Laptop Users - This is 2 hours of videos and quizzes in Looop that provide training for how to use Echo, our chat platform. This module is for trainees who will be using a desktop or laptop computer to coach.

  • VIDEO Technology Training for Mobile Users - This is 2 hours of videos and quizzes in Looop that provide training on how to use Echo, our chat platform. This module is for trainees who will be using a smartphone or tablet to coach.

You will only need to do ONE of these modules, and in the Intro. to Technology Pathway you will select which one you will do. To do that, you will mark either YES or NO on three surveys. If you mark NO, the lesson will show that you failed, but that's OK.

When you have completed the Intro. to Technology Training correctly, you will have a green COMPLETED badge on the first lesson. On the last three lessons, you will have 2 with red FAILED badges and one with a green COMPLETED badge. If you have any other arrangement, you will not be able to move forward until you select only one pathway.

If you mark YES on more than one of the last three lessons, you will need to contact your Trainer directly so they can fix your mistake.

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Which Technology Pathway should I choose?

Are you planning on using a mobile device (smartphone or tablet) to coach from? You will need to use the VIDEO Technology Training for Mobile Users.

Are you planning on coaching from a desktop or laptop computer? You can choose from these two pathways:

  • VIRTUAL Technology Training for Desktop-Laptop Users - This will be a 2-hour Zoom session with one of our Trainers. In this session, you will learn how to use Echo, our chat platform, in an interactive fashion in real time.

  • VIDEO Technology Training for Desktop/Laptop Users - This is 2 hours of videos and quizzes in Looop that provide training for how to use Echo, our chat platform.

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Why does it say that I failed when I select NO on two of the lessons in the Intro. to Technology lessons?

Unfortunately, Looop does not have a way to accomplish what we want to accomplish in this pathway; therefore, we are using the pass/fail approach. Don't worry, though, by selecting NO you have not failed or done anything wrong. Please select NO in two of the three surveys so that the correct module is unlocked for you.

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If I select the Desktop/Laptop training, can I still coach from my smartphone or tablet?

Yes, you will be able to coach from your mobile device even if you choose the Desktop/Laptop module.

BUT if you think you will want to coach from your smartphone, we encourage you to take the VIDEO Technology Training for Mobile Users. What you learn there will be easier to transfer to a desktop/laptop, while what you learn in the Desktop/Laptop lessons will not completely equip you for the differences in using a mobile device.

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If I select the Mobile Device training, can I still coach from my desktop or laptop computer?

Yes, you will be able to coach from your desktop/laptop computer even if you choose the Mobile Device pathway.

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I completed the Intro. to Technology Pathway, but no new modules have been unlocked for me.

Did you answer YES to more than one of the last three lessons in the pathway? If so, please contact your Trainer directly.

Have you waited the 5-10 minutes it takes the system to process your next enrollment? If not, then give it a few minutes. If so, please contact your Trainer directly so they can help you troubleshoot.

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What do I do if I cannot see the same things in Echo that Coach Earl is demonstrating in the technology videos?

You will be able to see most things in Echo EXCEPT for the things in the INBOX. Once your chat permissions are activated in Echo, you will be able to see those things, too. Your chat permissions will be activated during your Live Training Session.

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I don't know how to log in to Echo so I can follow along with these videos.

Please see the Echo FAQ below.

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I am not able to upload my picture to Echo from my mobile device.

Please see the Echo FAQ below.

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Do I need a webcam for training or coaching?

Our ministry uses a chat-based approach to connecting with people needing Jesus. We do not connect with them on the phone or over a webcam. The only time you will need a webcam is during 1 portion of your Live Training Session when you connect with your trainer on Zoom to debrief your practice chat. However, if you do not have a webcam already, you can connect to Zoom with a smartphone or tablet. If you are unable to use your smartphone or tablet for Zoom, you may connect to Zoom through a regular phone call and bypass the need for a camera.

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Echo Global FAQ
Echo

I never got account information for Echo (username or password).

You can access Echo here: https://groundwire.echoglobal.org/

Your username is the eMail address you provided us on your application. 

If you don't know your password, please click the FORGOT PASSWORD? link on the login screen.

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How do I log in to Echo?

You can access Echo here: https://groundwire.echoglobal.org/

You will use the eMail you provided us on your application. 

If you don't know your password, please click the FORGOT PASSWORD? link on the login screen.

 

Is there an Echo app that I can use with my mobile device?

Yes! 

Apple App Store: https://apps.apple.com/us/app/echo-global/id1102415664

Google App Store: https://play.google.com/store/apps/details?id=mobile.echoglobal.org.echo&hl=en_US&gl=US

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I cannot find a compatible app to use with my (newer) Android phone.

This is a new issue as of March 2023. Echo is working on updating their app. In the meantime, here is our plan:​

  • Please contact your trainer directly and ask them to enroll you in the Ministry Module.

  • Once you have completed the Ministry Module, please check to see if the Echo app has been updated. If not, we would encourage you to either:

    • Use the Google Chrome web browser on your phone to access Echo (https://groundwire.echoglobal.org/). This will allow you to complete the Technology Training via the Mobile Device pathway.

    • OR you can enroll in the Desktop/Laptop training module. For most people, once they know how to use Echo on any platform, the skills transfer relatively seamlessly to another device.

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What is the tenant/team name in the Echo app?

Groundwire

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I forgot my password OR Echo is not accepting my password.

We suggest doing 3 things on the login screen:

  1. Click the REMEMBER ME box.

  2. Make sure you are using the eMail address you gave us when you applied to become a coach.

  3. Click the FORGOT PASSWORD? link. This will send you an eMail with password reset instructions.

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I don't see any training in Echo. Where do I find it?

All of your training is hosted on Looop. For help with that, please see the Looop FAQ above.

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I am not able to upload my picture to Echo from my mobile device.

Unfortunately, this is a known bug in the mobile functioning of the site. Please eMail your picture to your Trainer and ask them to upload it for you. They are happy to serve you in this way!

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What do I do if I cannot see the same things in Echo that Coach Earl is demonstrating in the technology videos?

You will be able to see most things in Echo EXCEPT for the things in the INBOX and the number of coaches active (at the top of the Conversation Pane, next to the pictures of coaches). Once your chat permissions are activated in Echo, you will be able to see those things, too. Your chat permissions will be temporarily activated during your Training Sessions and permanently activated once you graduate from the Groundwire Training Academy.

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Why can't I see the funnel or other icons in my Inbox?

You will be able to see most things in Echo EXCEPT for the things in the INBOX and the number of coaches active (at the top of the Conversation Pane, next to the pictures of coaches). Once your chat permissions are activated in Echo, you will be able to see those things, too. Your chat permissions will be temporarily activated during your Training Sessions and permanently activated once you graduate from the Groundwire Training Academy.

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Why does it show ZERO Team Members in the top left corner of the Conversation Pane?

That sometimes happens. Please try refreshing your browser tab (CTRL R for Windows users; command R FOR MAC USERS). If that does not resolve it, don't fret! You can still see who is online by clicking on the 0 Team Members.

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Do I need a webcam for training or coaching?

Our ministry uses a chat-based approach to connecting with people needing Jesus. We do not connect with them on the phone or over a webcam. The only time you will need a webcam is during 1 portion of your Live Training Session when you connect with your trainer on Zoom to debrief your practice chat. However, if you do not have a webcam already, you can connect to Zoom with a smartphone or tablet. If you are unable to use your smartphone or tablet for Zoom, you may connect to Zoom through a regular phone call and bypass the need for a camera.

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